Privacy policy

Last Updated: April 2026

This Privacy Policy describes how Homezys ("we", "us", "our") collects, uses and shares personal data when you visit our website, make a purchase or otherwise communicate with us (collectively the "Services").

Scope: This Privacy Policy applies to all customers in the United Kingdom, United States, Canada, Australia, New Zealand and Singapore.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be published on this page.

What Personal Data We Collect

1. Information You Provide Directly

  • Contact data: name, billing and shipping address, email address, phone number
  • Order data: products purchased, payment confirmation, shipping information
  • Account information: username, password (encrypted)
  • Communications: enquiries to our customer service

2. Automatically Collected Information

  • Device and browser information
  • IP address
  • Usage and interaction data
  • Cookies and similar technologies

3. Information from Third Parties

  • Payment and shipping service providers
  • Marketing and analytics partners
  • Shopify as technical platform

How We Use Your Personal Data

We use your personal data for the following purposes, among others:

  • Processing orders and payments
  • Shipping, returns and refunds
  • Providing customer service
  • Improving our website and Services
  • Marketing and advertising (only to the extent permitted by law)
  • Security and fraud prevention
  • Fulfilling legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to ensure the functionality of our website, analyse usage statistics, and personalise content and advertising. You can manage or disable cookies through your browser settings or via our cookie banner. Please note that this may limit the functionality of the website.

Sharing of Personal Data

We only share personal data where necessary, including with:

  • Service providers (e.g. payment processing, shipping, IT, analytics)
  • Shopify, as hosting and e-commerce platform
  • Marketing and advertising partners
  • Authorities, where required by law
  • Companies within our corporate group

We do not sell personal data.

Shopify

Our store is powered by Shopify Inc. Shopify processes personal data to provide and improve the Services. For more information, please see Shopify's Privacy Policy: https://privacy.shopify.com

International Data Transfers

Your personal data may be processed outside your country of residence. In such cases, we ensure that appropriate safeguards are in place, such as:

  • UK GDPR International Data Transfer Agreement (for transfers from the UK)
  • EU-US Data Privacy Framework (where applicable)
  • Standard Contractual Clauses or equivalent mechanisms

Children's Data

Our Services are not directed at children. We do not knowingly collect personal data from persons under 16 years of age (or 13 years in the United States).

Data Security & Retention

  • We implement technical and organisational security measures to protect your data
  • Personal data is only retained for as long as necessary for the stated purposes or legal obligations

Your Rights

United Kingdom (UK GDPR):

  • Right to access your stored data
  • Right to rectification or erasure
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time
  • Right to lodge a complaint with the Information Commissioner's Office (ICO)

United States:

  • California (CCPA/CPRA): right to access, deletion, opt-out of sale/sharing, restriction of sensitive data
  • Other states: similar rights may apply depending on your state

Canada (PIPEDA):

  • Right to access, correction, withdrawal of consent, complaint to the Office of the Privacy Commissioner of Canada

Australia (Privacy Act 1988):

  • Right to access, correction, complaint to the Office of the Australian Information Commissioner (OAIC)

New Zealand (Privacy Act 2020):

  • Right to access, correction, complaint to the Office of the Privacy Commissioner

Singapore (PDPA):

  • Right to access, correction, withdrawal of consent, complaint to the Personal Data Protection Commission (PDPC)

To exercise your rights, please contact us using the contact details below. We may request additional information for identity verification purposes.

Marketing Communications

  • You may opt out of marketing emails at any time via the unsubscribe link in our emails or by contacting us
  • Transactional emails (e.g. order confirmations) are not affected

Third-Party Websites

Our website may contain links to external websites. We are not responsible for their content or privacy practices.

Contact

Data Controller:

Homezys – G. Dimmendaal Payment Collector B.V.
Segment 3
6921 RC Duiven
Netherlands

Email: support@homezys.com

If you have any questions about this Privacy Policy or about how we process your personal data, please contact us at any time.

Supervisory Authorities

  • United Kingdom: Information Commissioner's Office (ICO)
  • United States: Various authorities depending on your state
  • Canada: Office of the Privacy Commissioner of Canada
  • Australia: Office of the Australian Information Commissioner (OAIC)
  • New Zealand: Office of the Privacy Commissioner
  • Singapore: Personal Data Protection Commission (PDPC)

This Privacy Policy complies with the requirements of UK GDPR, and the relevant privacy laws of the United States, Canada, Australia, New Zealand and Singapore.