Frequently asked questions (FAQ)

Welcome to the Homezys FAQ. Here you'll find answers to the most common questions about orders, payment, shipping and returns.

Payment

What payment methods do you accept?

You can pay securely with:

• PayPal
• Klarna
• Google Pay
• Apple Pay
• Credit card (Visa, Mastercard, American Express)

My payment was cancelled. What can I do?

In rare cases, a payment may be cancelled by your payment provider. Please try placing the order again or choose an alternative payment method.

Can I receive an invoice for my order?

Yes, of course. Please send us an email at support@homezys.com and we'll provide your invoice as quickly as possible.

Orders & Delivery

How long does delivery take?

Estimated Delivery Times by Country

After your order has been processed, the following estimated delivery times apply:

These are estimates and may vary depending on your region, customs clearance or delays in remote areas.

Our delivery times break down as follows:

• Handling time: 1–5 business days
• Transit time: 7–10 business days
• Estimated total delivery time: 8–15 business days

How much does shipping cost?

We offer free shipping to all our markets:

Can I choose a specific delivery date or time?

Unfortunately this is not possible. Once your order has been dispatched, you will receive a shipping confirmation with a tracking number so you can monitor your delivery status at any time.

My delivery is delayed – what can I do?

In most cases, orders are delivered within the stated timeframe. If there is a delay, please check the status via our order tracking page. For further questions, our customer service team is happy to help.

Do you deliver to my country?

We currently deliver to the following countries:

• United Kingdom (UK)
• United States (US)
• Canada (CA)
• Australia (AU)
• New Zealand (NZ)
• Singapore (SG)

What about customs duties and taxes?

United Kingdom (UK): All duties and taxes are included in the price. No additional costs apply.

United States (US): All duties and taxes are included in the price. No additional costs apply.

Canada (CA): All duties, GST/HST and import fees are included in the price. No additional costs apply.

Australia (AU): All duties, GST and import fees are included in the price. No additional costs apply.

New Zealand (NZ): All duties, GST and import fees are included in the price. No additional costs apply.

Singapore (SG): All duties, GST and import fees are included in the price. No additional costs apply.

Returns & Refunds

How do I return an item?

You can return your order within 30 days of receipt. Please refer to our Return & Refund Policy, where all steps are explained in full.

This return right applies to all countries:

• United Kingdom, United States, Canada
• Australia, New Zealand, Singapore

Order Tracking

Where do I find my tracking information?

After dispatch, you will receive an email with your tracking number. Alternatively, you can track your order via the "Track Your Order" page using your order number and email address.

My tracking shows no information yet – why?

Tracking information only becomes active once the parcel has been processed by the carrier. Please note that this can take a few hours.

I haven't received a tracking email – what should I do?

Please check your spam folder first. If you still can't find the email, contact us and we'll resend the information immediately.

Customer Service

How can I contact customer service?

Our customer service is available 7 days a week and supports you across all markets.

Contact options:

• Email: support@homezys.com
• Response time: within 24 hours

We are here for you from: United Kingdom, United States, Canada, Australia, New Zealand and Singapore.

Currencies & Prices

In which currency are prices displayed?

Prices are automatically displayed in your country's currency:

Can I pay in a different currency?

The currency is automatically set based on your delivery country and cannot be changed manually.